Refund policy

Returns, Refunds & Exchange Policy
At Maa Bhawani Fabrics ,customer satisfaction is our priority. We've designed a simple, transparent policy to ensure a smooth experience for every order placed on https://maabhawanifabrics.store/.

By placing an order on our website, you agree to the terms outlined below.

Returns Policy
We accept returns for both defective and non-defective products, provided the following conditions are met:

The product is in new or slightly used condition

The return is requested within 180 days of the delivery date

The product is in its original packaging with all labels and tags intact

Returns that do not meet these conditions may be rejected at our discretion.

Exchange Policy
We accept exchanges for the following reasons:

Damaged or defective product received

Wrong product delivered

Short-shipped or missing items

Change of requirement (subject to product condition approval)

Exchange Conditions
Request must be raised within 180 days of delivery

Product must be in new or slightly used condition

Exchange must be approved by our support team before shipping the item back

How to Request a Return or Exchange
Step 1 — Contact Support
Reach out to us via WhatsApp at 9355165471 and share the following:

Your order number

Reason for the return or exchange

Photos or video (required for damaged or defective items)

Step 2 — Ship the Product (After Approval)
Once your request is approved, securely pack the product and send it to:

Maa Bhawani Fabrics:-

Gandhi Nagar Shanti Mohalla

Gali No/4 Near Gauri Shankar Mandir
New Delhi-110031

After shipping, share the courier receipt and tracking number with us on WhatsApp.

Step 3 — Inspection & Resolution
Once we receive and inspect your product, we will:

Send a replacement, or

Process a refund to your original payment method, or

Issue an exchange coupon (as applicable)

Refund Policy
Refunds are processed within 14 business days of inspection

Refunds are issued to the original payment method used at checkout

Shipping charges are non-refundable, unless the issue is on our end

Return Shipping
Customers are responsible for arranging and paying return shipping costs

A return label must be arranged by the customer

No restocking fees are charged

Non-Eligible Cases
Returns or exchanges will not be accepted in the following situations:

Damage caused by misuse or improper handling

Products returned without prior approval from our team

Missing original packaging or labels

Incorrect Address & Re-Delivery
If a delivery fails due to an incorrect or incomplete address provided by the customer:

Additional shipping charges must be paid for re-dispatch

For Cash on Delivery (COD) orders, the advance payment (covering shipping and cash handling fees) is non-refundable

Jurisdiction
All disputes arising from orders are subject to [City/State] jurisdiction only.

Contact Us
For any questions or assistance, reach us on:
WhatsApp: 9355165471  sumitpandat807@gmail.com
Support Hours: [e.g., Mon–Sat, 10 AM – 6 PM IST]